The Cross Keys Stow is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.
This policy outlines how we aim to achieve this and includes the information collected when you use our website www.crosskeysstow.co.uk
or make a reservation, booking or make enquiries on our website.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Xkeys Stow Ltd trading as The Cross Keys Stow is a pub / restaurant based in The Village of Stow, Lincolnshire
Our registered address is at 4, Stow Park Road, Lincoln. LN1 2DD.
How do we collect information from you?
We collect information from you:
when you make a booking.
when you visit a restaurant (preferences, allergies etc.).
make an enquiry.
when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine or drink at our venue.
When you make a booking:
The Cross Keys Stow collects information such as:
Title, name e-mail address (used for booking confirmation and post-dining feedback emails)
marketing preferences (whether you opt-in or opt-out)
When you Dine or visit
marketing responses (where applicable)
current and past restaurant reservation details
When you access our site:
There is “Device Information” about your computer hardware and software that is automatically collected by The Cross Keys Stow. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
browser information (e.g., type, language, and history)
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
If you use our website, we may receive your generic location (such as city or neighbourhood).
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customise the website according to your interests.
For Track and Tracing in the event of Government Guidelines
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary, to deliver services on our behalf. For example, service providers for the provision of online bookings, third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
For reservations taken through our website hosted by Wix.com your data will be stored on a secure server.
Personal details when subscribing to our marketing programmes will be stored securely on our Mailchimp Database or via Gmail contacts.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org
You have a right to request a copy of the personal information that the Cross Keys Stow holds about you and have any inaccuracies corrected. Any such requests should be made email@example.com
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected.
Data will, therefore, be retained for the duration of the relationship or until a request is made to be removed. This will not affect any personal information that is required to be deleted by UK laws or Government guidelines.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
The Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Performance and analytics:
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
For more information, please feel free to contact us at firstname.lastname@example.org
Changes to this statement